The other day I got an automatic e-mail reminding me to update my credit card details and renew my hatboy.blog domain. Which I did.
Then I got a random marketing e-mail which I found rather irritating at the time, saying I’d been this close to upgrading my blog to a slightly better plan, and I should have just clicked on the thing to get fancy new features like additional hosting capacity and so on.
I hadn’t been about to do that, and apparently the e-mail had been sent off because I had looked at the Plans page at some point. I don’t remember doing that, but they probably know better than I do which pages I click on. Anyway, the thing they wanted me to click only took me to the .blog domain renewal, which was meant to be done already, so that was mildly annoying.
I sent a perhaps over-sarcastic support request to the WordPress “Happiness Engineers” (yes, that’s still a thing), entitled “Was I really ‘this close’ to upgrading? Was I?” – and they were very nice about it all.
In my defence, my actual request wasn’t sarcastic, I explained that the link was confusing because I thought I had already paid for my renewal and I hadn’t been looking for an upgrade – I said I almost certainly would, at some point, but not if they kept spamming me with “you were this close!” e-mails. Anyway.
They were very nice about it, like I said, and offered me my first year of upgraded blogging free of charge.
So that happened.
Well played, WordPress Happiness Engineers. Well played.